Frequently Asked Questions

This website is specialized to help you get price quotes with lead times, and to place orders. Please use MISUMI's e-catalog for searching products, downloading free 2D/3D drawings, and for and creating your bill of materials (BOM).

Your customer code is your account number with MISUMI.
YYour Customer Code is always shown on the upper right on the screen after you log in.

1. Please confirm your login ID and password (from your e-mail registration confirmation).
Please note that your login ID and password are case sensitive.

2. Please confirm your Cookie setting (In Microsoft Internet Explorer, to to [Tools] > [Internet Options] > [Privacy]) .
Please check our System requirements page（Cookies must be enabled)

3. Please check the SSL encryption configuration of the browser.
When using Internet Explorer:
[Tools] > [Internet Options] > [Advanced Settings] > [Security] -> Check the checkbox "Use SSL2.0" or "Use SSL3.0";
and
[Tools] > [Internet Options] > [Security] > [Customize Level] > [Authorize Java] -> Change from "Security-High" to "Security-Middle"
When using FireFox:
[Tools] > [Options] > [Advanced] > [Protocol] > Check the checkbox "Use SSL3.0"

If you forgot your password
Click "Forgot Your Password?" on the login screen. Then, enter your login ID and e-mail address on the Requesting your password reset, and click the "Submit" button. You will receive an e-mail with the link to the page to reset your password.

Forgot your Login ID?
Your e-mail address likely is also your Login ID, unless your corporate administrator assigned an ID.
If you cannot remember your Login ID, please click here.
1. Enter the e-mail address used to register for your account, then click "Submit"
2. An e-mail with your Login ID will be sent to you.
If you do not receive your Login ID, please contact our Customer Service Team:
Tel: 800-681-7475
E-mail: inquire@misumiusa.com

Another user might be on the website with the same ID, or you might have not successfully logged out last time.

・If another user is logged in with your credentials
Log in to the website again after the other user logs out, or
try a forced login. Please note that the present user with the same ID will be forcibly logged out in the middle of his/her operation after your forced login.

・If a previous session is still logged in
Log out from the home screen and any open browser sessions. Then log in again.
After using the site, it's best to Click "Welcome, [your name]," on the upper right, then select "Logout" to close your session.

User authorization times out two hours after login. Please login once again if your session times out.
If your authorization is inactive just after login, please follow the process below to check your configuration.

1. Please check the time and date of your computer's clock (for Windows PCs):

1-1. ［Start］ on lower left of the screen > [Settings] > Open [Control Panel]
1-2. ［ Open ［Time and Date］ menu for confirming if current time and date are set.
1-3. If the setting is not correct, please enter the current time and click [OK] to set.

2. Plase confirm the security level of your browser.

2-1. From the menu on the top of the browser, select [Tools] -> [Internet Options]
2-2. Select [Security] tab
Check [Customize Level] -> [Authorize Java]. If "Security - High" is selected, change to "Security - Middle"
2-3. Choose [Privacy] tab.
[Set Advanced] -> Check the checkboxes of "Override automatic Cookie handling" and "Accept", and select "OK"
2-4. Select the tab of [Set Advanced].
[Security] -> Check "Use SSL2.0" and "Use SSL3.0"
2-5. Select [General] tab
[Internet Temporary File] -> [Delete File] -> Select [OK]
2-6. On [General] tab again, [History] -> [Clear History] -> [OK]
2-7. Reboot the computer and login again.

You can request a quote and place an order 24/7. Any orders placed outside of business hours will be processed the next business day.

In cases of part number errors, the error message on the screen usually offers instructions on how to make corrections.
If ship dates must be determined, or if you are not sure how to make part number corrections, check the checkbox "I want MISUMI Customer Service to check this record and give us a solution."
After checking the request, we will contact you by e-mail and in the "Message from MISUMI" sections of the main menu. You may continue to Request a Quote or Place an Order for the remaining parts.
Correcting the quotation、Correcting Your Order

You can print a quotation in PDF format from "Quotation Completed" and "Quotation History."

You can display and print an order confirmation from the detailed order history screen:
1. Click the order No. in "Order Request Completed."
2. Search your order history after specifying search conditions.

Click the order No. in "Order Request Completed" and move to detailed history of orders.
Click the "Print" button to print an order confirmation.

Your order transaction must be completed before you can print an order confirmation.
Please wait for MISUMI to complete the transaction. After a while, please open your detailed order history to print it.

1. Make sure your popup blocker is not on.
Check our System requirements page (popup block）

2. Please confirm if "use of ActiveX plug in" is valid
[Tools] -> [Internet Options] -> [Security] -> [Customize Level] -> "ActiveX Control and plug in"
Make sure that "Run ActiveX controls and plug-ins" is "Validate".

3. Please confirm if "Add-ons" is valid.
[Tools] -> [Manage add-ons] -> [Show：All add-ons]
Make sure that "Adobe Acrobat Control for ActiveX" is "Validate".

When an order is placed through the website, an order confirmation mail is sent.

Please contact our Customer Service by telephone or Fax.

You do not have to enter the order again.
Please select the product you want to order using the order history, and click [Create New Order] button on the lower right on the screen.
Please confirm the price and ship date on the screen.

Tax is not included in any product price. Sales tax is calculated separately.

Prices may be discounted if you if you purchase multiple quantities of the same MISUMI Part No..
The quantity and discount rate are different for each item. Please refer to the catalog page of the product.

Yes - freight costs are calculated based on the weight of the product, shipping service and distance shipped. You may choose to ask MISUMI to prepay the carrier and then bill you for the freight charge when we invoice your order. You may also choose to ship collect on your account number, or bill a third party. Extra charge applies for Express service.

"Days to Ship" shows how many business days are required for MISUMI to ship items after an order is placed.
For instance, if the Days to Ship is "one day," the ship date is the next business day after the order.
In the example below:
1. The customer places the order on the second day of the month for a product with "Days to Ship" shown as 5 days.
2. MISUMI begins calculating the first day of "Days to Ship" on the following business day (in this example, the third day of the month).
3. On the ninth of the month - five business days (excluding the weekend) - the item will ship to the customer.

Do you have MISUMI pricing stored in your system? Upload a price list to confirm your registered price, or find out if there is a difference between your price and MISUMI's actual price.

[How to use]
Users with administrative permissions control whether this function is active or inactive.
Want to receive an e-mail notification when price discrepancies are found? Click "User Settings," then "Receive" for each user ID.
If you are not sure what an "administrative user" is, please contact MISUMI Customer Service.
　 Customer Service Tel: 800-681-7475, ext. 350.

Please select "Ship partially" for your Shipping Preference in "Specify Shipping." The earliest Ship Date appears for each product. After confirming dates, proceed to the next step.

To change dates, or to group shipments for "just in time" delivery, please select "Specify Ship Dates" as Shipping Preference in "Specify Shipping."
Please Note: you cannot specify ship dates if you selected Stork service, nor for any item that MISUMI is confirming.

If you want to ship items to an address different from an address that appears in your ship-to list, please make a request on "Request A New Ship-To Address" on the left side on the home page, or click the button on the quote page to open the form.

We are very sorry, but updates or deletions cannot be requested online..
Please contact Customer Service via e-mail at inquire@misumiusa.com, or by fax at 847-843-9107.

We register data in the sequence of request. Please allow some time for your request to be processed.
If you need help sooner, please contact our Customer Service.

You can see your history of quotes and orders for the past three months.
However, your quote/orders history past three months is automatically deleted. If you want to keep the history, please download the data in advance.

Yes. If they are registered to the same Customer Code, you can search by any user, or select "all users" from Quotation History・Order History. You will be able to view, recycle, print or download quotes or orders from any user sharing your account.

Orders placed via fax telephone, and e-mail are visible in your history. Only quotes requested online will appear in your history.

Users with administrator rights can delete other users from User Management. Please request your company's administrative user to make this change.
If you do not know your administrative user, please contact MISUMI Customer Service.

User information can be updated from "Change User Information" after logging in.

Your company information (company name/address) cannot be updated online.
Please contact our Customer Service via telephone or fax.

Users at your company with administrator rights can add a user by entering required information in User Management.

Please configure registered users in "User Management" > "Manage User Permissions" by clicking on the link on their name. You must approve or disapprove permission levels for any users that you add. Use the "Permission settings" menu to change these settings.

This site is designed for the following browsers:
Microsoft Internet Explorer 8,9,10,11 / Firefox 46 and above / Chrome 50 and above.

MISUMI cannot provide support for other browsers because we have verified compatibility only with the above browsers.
If you have any problems with your browser, please use one of the above browsers.
Please refer to the operation environment check.

You can add another e-mail address in "Change WOS Settings." Up to three addresses can be registered, with one main recipient and up to two CC recipients.

Login and change "Order confirmation mail / Shipping confirmation mail" in "Change WOS Settings" to "Do not Receive."

This e-mail notification advises you when there is a price discrepancy between the price list you upload and MISUMI's actual price.
An e-mail notification is generated when you activate "Price Discrepancy Notification."